Shipping Policy

At Urban Walk, we are committed to delivering your order safely, securely, and efficiently—wherever you are.

Shipping Destinations

We proudly offer worldwide shipping.

Order Processing

  • All orders are processed within 1–3 business days after your order is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • Estimated delivery time is 5–7 business days after dispatch.
  • Delivery timelines are estimates and may vary depending on your location, customs clearance, or other unforeseen circumstances.

Shipping Charges

  • Free shipping on all orders within India.
  • International shipping charges are calculated at checkout based on the destination and total order weight.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation along with a tracking link via Email or SMS, allowing you to monitor your shipment in real time.

Customs & Import Duties

For international orders, any customs duties, import taxes, or other charges imposed by the destination country are the sole responsibility of the customer.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to weather conditions, customs clearance, public holidays, transportation issues, or other circumstances beyond our control. We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other contact details are accurate when placing your order.

Urban Walk shall not be held responsible for delivery delays, failed deliveries, or returned shipments resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Delivery Attempts

  • Our delivery partner will make multiple attempts to deliver your package.
  • If delivery is unsuccessful because the recipient is unavailable, refuses the package, or has provided an incorrect or incomplete address, the shipment may be returned to Urban Walk.
  • In such cases, no refund will be issued for the order.
  • If the order is returned to us, customers may request a re-dispatch by paying the applicable shipping charges.

Need Assistance?

If you have any questions regarding your order, shipment, or delivery, our Customer Support Team will be happy to assist you.